A study by rail regulator the Office of Rail and Road into how train operators at busy rail stations communicate and record requests by passengers for assistance has found that a dedicated staff app has […]
FS Group (Gruppo Ferrovie dello Stato Italiane), the Italian company behind national carrier Trenitalia, which also owns UK operator C2C and has a 30 per cent stake in Avanti West Coast, has launched a new […]
Railpool, one of Europe’s leading rail vehicle leasing companies, has signed a contract worth up to €260 million (£225 million) with Alstom for the supply of 50 Traxx Universal multi-purpose locomotives. The locomotives, which can […]
East Midlands Railway (EMR) has launched a £1 million project to install 191 new customer information screens across stations in the East Midlands, including 25 with interactive functions that will offer accessibility and local information […]
TransPennine Express (TPE), the train operator recently taking under government control after First Group’s contract was not renewed, has added 13 new languages to its state-of-the-art digital information screens to improve communications with its diverse […]
Currently the customer services director for East Midlands Railway, Neil Grabham will take up the post of managing director of Merseyrail from mid-August. Neil, who has a wealth of experience both from the rail sector […]
Plans have been launched to improve journey times on the Castle line, which runs between Nottingham and Lincoln via Newark Castle station. In a wider context, the line is also used for services connecting Leicester […]
Following Prime Minister Boris Johnson’s announcement of a new national lockdown in England, Hull Trains will temporarily suspend all of its services from Saturday 9 January. The train operator has now suspended services three times […]
When three-year-old Evelyn Barker said that all she wanted for Christmas this year was a teddy bear, her family naturally bought her one. But when the latest travel restrictions came in, young Evelyn was in […]
The British Quality Foundation (BQF) has recognised Chiltern Railways at its 2020 UK Excellence Awards as the UK’s top company for its commitment to excellence and continued improvement. Chiltern was ranked top out of seven […]
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