East Midlands Railway (EMR) has launched a £1 million project to install 191 new customer information screens across stations in the East Midlands, including 25 with interactive functions that will offer accessibility and local information – such as onward travel options or tourist information.
The screens will be installed at EMR’s key stations – Derby, Nottingham, and Sheffield – as well as numerous regional and rural stations.
The colour screens, which are designed and built in the East Midlands by Infotec of Ashby de la Zouch, will be easily visible and comprehensible to customers under various weather and lighting conditions, catering to passengers with different levels of literacy and language proficiency. The installation is being managed by Thales in conjunction with East Midlands Railway.
Twenty-five of the screens will be interactive, allowing customers to access important local and accessibility information, such as onward travel options, tourist information, and the locations of council offices. Additionally, customers will be able to scan QR codes on these screens to download useful walking routes.
Neil Grabham, customer services director at East Midlands Railway, said, “We understand the difference easy-to-understand customer information screens can make. The new screens will help customers quickly comprehend the latest information about their journey, consequently improving the flow of people around our stations.
“We have taken great care to ensure they work effectively in busy environments with considerable background noise and visual distractions. Furthermore, they have been designed to be accessible to a wide range of customers, from tech-savvy travellers to individuals who prefer printed timetables, as well as those with low literacy or non-English speaking backgrounds.”
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